Support


Call us: +1-800-606-7245​
Email Hardware Support: hardwareservices@baselayer.com
Email Software Support: softwareservices@baselayer.com
Hardware Support


Our software defined modular data center goes through the rigors of testing and start-up before it leaves our factory. In 2012 our product achieved UL-listing, which is an industry first. And with millions of operating hours across the globe, you can have confidence in the stability of your critical infrastructure. To further deliver on our promise of quality and uptime, we have established a global support network available to help you – 24x7x365.

Software Support


Our infrastructure intelligence software has been integrated into some of the most demanding corporate and government environments in the world. RunSmart will deliver the visibility and control you require – from any device, anywhere in the world. We have a deep and industry-respected software integration partner network to help you install, configure, and support our software.